To check the status of orders purchased online or by telephone, you can input your order number into the. How do I find the meter s on my Xerox machine? Most people know that they can easily find the serial number of the device by pressing the Machine Status button on the Control Panel. A 20% restocking fee applies for returns due to customer error and contract cancellations. Where do I find information about buying or using paper, tabs, or carbonless products? All returned supply products must be in complete, unopened cartons and in good, saleable condition. Generally speaking, the data transmitted includes meter values, supplies usage quantities, device fault and performance metrics. Serial numbers are composed of letters and numbers. If it falls in the 125xxx range, start searching for a replacement.
If you would prefer to have someone walk you through it live, please call 1-800-891-8405. Please remember that not all contracts require a meter reading each month. Contact the Xerox Service Contracts Team at 1-866-382-4865 for more details. I am having trouble with my online account profile. Cheryl Otstott July 10, 2017 - Hi Marcel, Thank you for reading the blog.
Issues are resolved more quickly and easily. If I don't have a Xerox Full Service Maintenance Agreement, how can I get service? How do I update my supplies auto-replenishment settings? However if you need to find the serial number of the Xerox WorkCentre device for a unit that is not plugged into an electrical port, you can find the serial number is behind door A, toward the rear of the printer on a metal plate. We will automatically transfer the equipment to the other person if they are signed up to submit online meter readings. Your Serial number that is, your machine serial numbers are important. If necessary, you can specify other accounts that you need access to from within each tool.
For additional assistance please contact your. I can not tell from the number you provided what machine you are using. You will need a list of the supplies you currently have on hand and a current meter read from your printer. Expedited shipping 2 business days is available if selected during checkout. I bought one of these last June 2013.
That should get you to the serial number. What is the policy on supplies returns and exchanges? Meter Reads How do I sign up for meter reads? The serial number of your machine is easy to find and there are several places that you can find the serial number. To view a contract online, you must be a standard commercial Xerox service customer with your customer number and serial number handy. I found the xerox rep to be very helpful, he diagnosed it straight away and shipped out 2 replacements next day at no charge. Depending on the type of contract that you have, you will receive the first email prompt between the 20th and the 25th of each month. Next day or 2nd day air shipments are not currently available for orders placed online. If you already have an account on Xerox.
The next step is to call them and probably get a tech out o look at them. When the augers run empty the toner in the developer located in the drum empties. That report is a good thing to have on hand when you call in as well because it offers so many details about the settings of your machine. You can also call our Customer Business Center at 1-888-771-5225 and we will be happy to assist you. After 60 days, supplies may be returned only if Xerox identifies a defect in product materials or workmanship.
How will I know when the reads are due on my Xerox equipment? Can I be invoiced for the supplies I purchase versus using a credit card? How soon can I access my account? How do I change the name, company, address or phone number for my account? Every page had the same faded problem as described in this thread. Visit the for hints and tips, templates and more. Xerox Service Agreements are often discounted for multi-year agreements. . If you post the actions you performed and nobody has an answer here then I suggest you contact our support center by using the following link. Get answers and train to solve all your tech problems - anytime, anywhere.
Cheryl Otstott February 28, 2018 - Hi Alan, Thank you for reading the At Your Service blog. It may be asking for an activation code for an added feature. How do I change my email address? Why am I receiving calls to submit my meter reads? Please call 1-800-822-2200 and follow prompts for metered supplies. For help in finding the location of the meters on you machine, you must first. Most applications allow multiple users to view the same Xerox accounts.
The actual tax amount will appear on your billing statement. I was a little sceptical but i installed the 2 new units this morning and both printers are printing like new. If this does not help please consider contacting your. Please take a look at the to see what is one the machine and the options available. Once the agreement is renewed, Xerox will send a separate invoice for the renewal period. Please take a look at the of the labels that contains the serial number that you should see on the box. I actually tried switching out a set of the branded toner into the printer that was printing faded but still got the same result afterwards.